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Last Updated: 23-09-2026

Welcome to Veejam Naturals ("Veejam Naturals", "we", "us", or "our").

This Privacy Policy explains how we collect, use, store, protect and share information when you visit or use veejamnaturals.com (the "Website"), purchase our products, contact us, or otherwise interact with us.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

We are committed to respecting your privacy and protecting the personal information you provide to us.

1. Information We Collect

When you visit our Website or place an order, we may collect certain information necessary to provide our products and services.

A. Information You Provide Directly

Depending on how you interact with us, we may collect:

• Full name

• Mobile/telephone number

• Email address

• Billing address

• Shipping/delivery address

• PIN/ZIP code

• Order details

• Products purchased

• Payment-related information

• Information provided when contacting customer support

• Product reviews, feedback, photographs or other content you voluntarily submit

• Information provided when subscribing to our newsletter or promotional communications

We only request information that is reasonably necessary for the relevant purpose.

B. Payment Information

Payments made through our Website may be processed by third-party payment service providers.

Depending on the payment method, you may be redirected to or interact with the payment provider's platform.

Veejam Naturals does not intend to store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords or other sensitive payment credentials on its own servers.

Payment information is handled by the applicable payment gateway in accordance with its own privacy and security practices.

2. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• Website interactions

• Approximate location derived from technical information

• Cookies and similar technologies

This information may be used to understand how visitors use our Website, improve website performance and maintain website security.

3. How We Use Your Information

We may use the information we collect for purposes including:

Order Processing

• Process and confirm your orders

• Process payments

• Arrange shipping and delivery

• Send order confirmations

• Provide order tracking information

• Handle cancellations, returns and refunds

• Respond to order-related questions

Customer Support

We may use your information to:

• Respond to enquiries

• Resolve complaints

• Provide assistance regarding products or orders

• Communicate with you regarding your purchases

Website Improvement

We may use information to:

• Improve our Website

• Improve our products and services

• Understand customer preferences

• Monitor website performance

• Detect technical problems

• Prevent fraudulent or unauthorized activity

Marketing Communications

If you choose to receive promotional communications, we may use your email address or mobile number to send information about:

• New products

• Offers and promotions

• Discounts

• New launches

• Veejam Naturals updates

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies for purposes such as:

• Keeping products in your shopping cart

• Maintaining your login/session

• Remembering preferences

• Understanding website traffic

• Improving website functionality

• Website analytics

• Marketing and advertising, where applicable

Some cookies may be provided by third-party service providers such as website analytics, advertising, payment or social-media platforms.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

5. Sharing of Personal Information

We do not sell your personal information to third parties.

However, we may share information with trusted third parties when reasonably necessary to operate our business and provide our services.

These may include:

Payment Service Providers

To securely process payments and refunds.

Shipping and Delivery Partners

To deliver your orders. Information such as your name, phone number and delivery address may be provided to the relevant courier or logistics provider.

Website and Technology Service Providers

We may use third-party providers for:

• Website hosting

• Website maintenance

• Analytics

• Email services

• Customer support

• Cloud storage

• Security

• Marketing services

Legal and Regulatory Authorities

We may disclose information where required by applicable law, legal proceedings, court orders, governmental requests or to protect our legal rights.

6. Third-Party Services

Our Website may contain integrations, links or services provided by third parties.

Examples may include:

• Payment gateways

• Courier/shipping services

• Social-media platforms

• Analytics services

• Advertising platforms

• Website hosting services

These third parties may process information according to their own privacy policies.

We encourage you to review the privacy policies of third-party services before providing information directly to them.

7. Data Security

We take reasonable technical and organizational measures to protect personal information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders

• Providing customer support

• Maintaining business and transaction records

• Resolving disputes

• Preventing fraud

• Meeting legal, accounting and regulatory requirements

When personal information is no longer required for these purposes, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process about you

• Request correction of inaccurate information

• Request deletion of personal information where applicable

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Raise a complaint regarding the processing of your personal information

India's DPDP framework specifically provides for mechanisms concerning consent, withdrawal of consent and exercise of data-principal rights.

To exercise an applicable right, please contact us using the details provided below.

10. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw your consent by contacting us.

You may also unsubscribe from promotional emails by using the "Unsubscribe" option included in our marketing emails.

Withdrawal of consent will not affect processing that we are required or permitted to carry out under applicable law or processing necessary to fulfil an order or provide a service where another lawful basis applies.

11. Children's Privacy

Our Website is intended for general consumers and is not directed specifically toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

12. Product-Related Information

Veejam Naturals offers personal-care products including cold-process soaps, hair oils, shampoos and other skin and hair care products.

Information you voluntarily provide regarding your skin, hair, preferences or product concerns may be used to respond to your enquiry or provide customer support.

Please do not provide unnecessary medical or highly sensitive personal information through our Website, contact forms, reviews or social-media channels.

Our products and product descriptions are not intended to replace professional medical advice, diagnosis or treatment.

13. Links to Other Websites

Our Website may contain links to external websites or social-media platforms.

Veejam Naturals is not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policy of any external website you visit.

14. Social Media

We may maintain social-media pages or provide links to platforms such as Instagram, Facebook, YouTube or WhatsApp.

Interactions with those platforms may be governed by the privacy policies and terms of those respective platforms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices

• Our Website

• Technology

• Legal or regulatory requirements

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Veejam Naturals

Website: veejamnaturals.com

Email: [your email address]

Phone/WhatsApp: [your phone number]

Business Address: [your complete business address]

Privacy/Data Protection Contact:
[Name / Email Address]

17. Consent

By using our Website and providing personal information, you acknowledge that you have read this Privacy Policy.

Where applicable, we will seek consent for processing personal information in accordance with applicable law.