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Last Updated: [Date]

Thank you for shopping with Veejam Naturals. We are committed to carefully packing and delivering your products to you safely and on time.

This Shipping Policy explains our shipping and delivery procedures for orders placed through veejamnaturals.com.

1. Shipping Locations

We currently ship our products to addresses within India.

We may expand our shipping services to other countries in the future. Any international shipping availability will be communicated on our Website.

Please ensure that the shipping address and contact details provided during checkout are accurate and complete.

2. Order Processing Time

Orders are generally processed within [1–3 business days] after the order is successfully placed and payment is confirmed.

Orders placed on Sundays, public holidays or during special sales/promotional periods may require additional processing time.

Once your order has been dispatched, you will receive a confirmation containing the available shipping/tracking details.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

• Local/nearby locations: [2–4 business days]

• Other locations within India: [3–7 business days]

• Remote areas: [5–10 business days]

These are estimated delivery times and are not guaranteed.

Delivery may take longer because of circumstances beyond our reasonable control, including:

• Weather conditions

• Natural disasters

• Transportation delays

• Courier service disruptions

• Public holidays

• Festivals and peak shopping periods

• Incorrect or incomplete delivery information

• Remote or difficult-to-reach locations

• Government or regulatory restrictions

4. Shipping Charges

Shipping charges will be calculated and displayed during checkout, depending on the order value, delivery location and applicable shipping rates.

We may occasionally offer free shipping or special shipping promotions. The terms of such offers will be displayed on the Website at the time of the promotion.

Suggested wording if you want free shipping above a certain amount:

We offer free shipping on orders above ₹[amount]. Orders below this value may be subject to applicable shipping charges, which will be displayed at checkout.

5. Order Tracking

Where tracking is available, customers will receive a tracking number or tracking link after the order has been dispatched.

You can use the tracking information provided to monitor the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a correct and complete delivery address, including:

• Name

• House/Flat number

• Street/locality

• City

• State

• PIN code

• Contact telephone number

Veejam Naturals will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate address information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts or the recipient being unavailable, additional shipping charges may apply if the customer requests the order to be shipped again.

7. Delayed or Lost Shipments

Although we work with reliable shipping partners, delivery delays may occasionally occur.

If your order appears to be significantly delayed, please contact us at:

Email: [your email]
Phone/WhatsApp: [your phone number]

We will coordinate with the shipping partner and make reasonable efforts to assist you.

In the event that a shipment is confirmed as lost by the courier, we will work with the customer to determine the appropriate resolution in accordance with our Refund and Cancellation Policy and applicable law.

8. Damaged Package on Delivery

We carefully pack our products before dispatch.

If you receive a package that appears to be severely damaged, opened, leaking or tampered with, please:

1. Take photographs/videos of the package before opening it, if possible.

2. Take photographs/videos of the products and packaging after opening.

3. Contact us as soon as possible.

4. Provide your order number and photographs/videos of the damage.

This information may be required to investigate the issue with the shipping provider.

9. Missing or Incorrect Products

If you receive:

• A product different from what you ordered

• A missing product

• An incorrect quantity

• A damaged product

please contact us within [48 hours / 3 days] of delivery.

Please provide:

• Order number

• Description of the issue

• Photographs/videos of the package and products

After reviewing the issue, we will provide an appropriate resolution in accordance with our Refund, Return and Replacement Policy.

10. Multiple Products in One Order

If your order contains multiple products, we generally try to ship them together.

However, depending on product availability, warehouse processing or shipping requirements, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate tracking information.

11. Cash on Delivery

If you offer COD, add:

Cash on Delivery (COD) may be available for selected locations and orders. COD availability is determined based on the delivery location and other applicable conditions and will be displayed during checkout.

If you don't offer COD, simply remove this section.

12. Seasonal and Promotional Delays

During major festivals, promotional campaigns, product launches and peak shopping periods, order processing and delivery may take longer than usual.

We appreciate your patience during such periods.

13. Unforeseen Circumstances

Veejam Naturals shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, courier disruptions or other unforeseen events.

We will nevertheless make reasonable efforts to assist customers and provide updates where possible.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery procedures, business practices or applicable requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Veejam Naturals
Website: veejamnaturals.com
Email:veejamnaturals@gmail.com