Refund Policy

Last Updated: 23-09-2026

Thank you for shopping with Veejam Naturals.

We carefully prepare and pack our products before dispatch. If you receive a product that is damaged, defective, incorrect or otherwise has an issue, we are committed to assisting you.

This Return, Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced or refunded when purchased through veejamnaturals.com.

1. Cancellation of Orders

You may request cancellation of your order by contacting us at [email address/WhatsApp number] as soon as possible after placing the order.

Cancellation before dispatch

If your cancellation request is received before the order has been dispatched, we will generally be able to cancel the order and process an eligible refund.

Cancellation after dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been shipped, you may need to wait until delivery and then contact us regarding any return or refund that may be applicable under this policy.

2. Eligible Reasons for Return or Replacement

A return or replacement may be considered if you receive:

A damaged product
A leaking product
A defective product
An incorrect product
A product different from the one ordered
A missing item from your order
An incorrect quantity
A product damaged during transportation

Please contact us as soon as possible after receiving the order.

3. Reporting a Damaged or Leaking Product

Because some of our products, such as hair oils and shampoos, are packaged in bottles, leakage or transportation damage may occasionally occur.

If your package arrives damaged or leaking:

Please do the following:

Take clear photographs of the outer package before opening it, if possible.
Take photographs/videos of the product and packaging after opening.
Keep the original packaging.
Contact us within [48 hours / 3 days] of delivery.
Provide your order number and photographs/videos showing the issue.

We may request additional information to help us investigate the issue with our shipping partner.

Depending on the circumstances, we may offer a replacement, refund or other appropriate resolution.

4. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us within [48 hours / 3 days] of delivery.

After verifying the issue, we may arrange for:

Replacement with the correct product; or
Refund of the affected product/order, as applicable.

Where the incorrect product was sent due to an error on our part, we will provide instructions regarding its return, where required.

5. Missing Products

If an item appears to be missing from your order, please contact us within [48 hours / 3 days] of delivery.

Please provide your order number and details of the missing item.

We will verify the order and shipping information and, where appropriate, arrange for the missing product to be sent or provide another appropriate resolution.

6. Returns of Personal-Care Products

For hygiene and safety reasons, opened or used personal-care products may generally not be eligible for return, except where the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights.

This may include:

Cold-process soaps
Shampoos
Hair oils
Skin-care products
Bath and body products
Other personal-care products

For an unused and unopened product, please contact us regarding whether a return is available under the applicable circumstances.

Nothing in this policy is intended to restrict any consumer rights or remedies that cannot legally be excluded.

7. Change-of-Mind Returns

We may not accept returns simply because a customer has changed their mind after purchasing a personal-care product, particularly where the product has been opened or used.

However, if you receive an unused and unopened product, you may contact us within [X days] of delivery to request a return.

Any return will be subject to the applicable conditions communicated by Veejam Naturals.

8. Product Allergies or Sensitivity

We encourage customers to carefully review the ingredients listed on the product page and/or product packaging before purchasing or using our products.

A personal sensitivity or allergic reaction does not automatically mean that a product is defective.

If you have known allergies or sensitivities, please check the ingredient list carefully before use.

If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice where necessary.

If you believe you have received a product with an ingredient or formulation different from what was represented on our Website or packaging, please contact us immediately so that we can investigate.

9. Handmade Product Variations

Our cold-process soaps and other handmade products may have minor variations in:

Colour
Shape
Texture
Pattern
Fragrance
Appearance

These variations may occur naturally because of the ingredients, handmade production process, curing process and environmental conditions.

Minor variations that are consistent with the nature of handmade products will generally not be considered defects.

10. Conditions for Return

Where a return is approved, we may require that:

The product has not been unnecessarily used or altered.
The original packaging is retained.
The product is safely packed for return.
The customer provides the required photographs or information.
The return is initiated within the applicable return period.

These conditions may vary depending on the nature of the complaint.

11. Return Shipping Charges

If the problem is our responsibility

If the product was:

Incorrectly supplied,
Damaged during delivery,
Defective, or
Missing due to an error on our part,

we will determine the appropriate resolution and, where applicable, bear the reasonable return/replacement shipping cost.

Customer-requested returns

Where a return is accepted for reasons unrelated to a defect, damage or error on our part, the customer may be responsible for applicable return shipping costs.

12. Refunds

Once a refund has been approved, the refund will generally be processed to the original payment method, where technically possible.

The time required for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

Typical processing time:

Refund initiated by Veejam Naturals: [3–7 business days]

Bank/payment provider processing: Additional time may be required depending on the payment provider.

13. Refund for Cancelled Orders

If an eligible order is successfully cancelled before dispatch and payment has already been received, we will initiate the applicable refund.

Any applicable deductions or charges will be communicated to the customer where relevant and permitted by law.

14. Partial Refunds

In certain circumstances, we may provide a partial refund rather than a full refund.

This may apply where:

Only part of an order is affected.
A product is missing.
A product has been partially damaged during delivery.
Another resolution has been mutually agreed upon.

The applicable refund will depend on the circumstances of the case.

15. Cash on Delivery Orders

If you offer Cash on Delivery (COD), refunds for eligible COD orders may be processed through a suitable electronic payment method after the necessary details have been obtained from the customer.

Customers may be asked to provide accurate bank account or UPI details for processing the refund.

If you do not offer COD, remove this section.

16. Non-Returnable Situations

Subject to applicable consumer rights and legal requirements, returns may generally not be accepted for:

Products that have been opened or used, where hygiene considerations apply
Products damaged due to improper storage or handling after delivery
Products altered by the customer
Products damaged through misuse
Products without sufficient evidence of the reported issue where such evidence is reasonably required to verify a claim
Products returned outside the applicable return period

This does not affect any statutory consumer rights that apply to defective, damaged, misrepresented or otherwise non-conforming goods.

17. Refunds for Undelivered or Returned Shipments

If an order cannot be delivered and is returned to Veejam Naturals by the courier, we will review the circumstances before processing any refund.

Where the failed delivery resulted from an incorrect address, incomplete address, refusal to accept the shipment, or repeated unsuccessful delivery attempts attributable to the customer, additional shipping or return charges may apply where permitted.

Any eligible refund will be processed after the returned shipment is received and reviewed.

18. How to Request a Return or Refund

To request a return, replacement or refund, contact us at:

Email: [your email address]
WhatsApp/Phone: [your phone number]

Please include:

Order number
Name used for the order
Product name
Date of delivery
Description of the issue
Photographs/videos, where applicable

Example:

Subject: Return/Refund Request – Order #[Order Number]

Our team will review the request and communicate the next steps.

19. Review of Refund Requests

Every return or refund request may be reviewed based on:

Order details
Product condition
Photographs/videos provided
Delivery information
Nature of the complaint
Applicable product and consumer-protection requirements

We aim to handle requests fairly and reasonably.

20. No Refund for Failure to Follow Product Instructions

Where a product has been used contrary to the instructions provided on its packaging or product page, we may not be able to treat resulting damage or changes as a product defect.

For example, handmade soaps should generally be stored appropriately and allowed to drain and dry between uses.

Customers should follow the storage and usage instructions provided with each product.

21. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict or override any rights or remedies available to consumers under applicable Indian law.

Where applicable, consumers may have statutory remedies in relation to defective, damaged, deficient, misrepresented or otherwise non-conforming products.

The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 form part of India's consumer-protection framework for e-commerce.

22. Changes to This Refund Policy

Veejam Naturals may update this Return, Refund & Cancellation Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

23. Contact Us

For questions regarding cancellations, returns or refunds, please contact:

Veejam Naturals
Website: veejamnaturals.com
Email: veejamnaturals@gmail.com

VEEJAM NATURALS