Last Updated: 23-09-2026

Welcome to Veejam Naturals.

These Terms & Conditions ("Terms", "Terms and Conditions") govern your use of veejamnaturals.com (the "Website") and your purchase of products from Veejam Naturals.

By accessing or using our Website, browsing our products, creating an account or placing an order, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use our Website or place an order.

1. About Veejam Naturals

Veejam Naturals is an online store offering personal-care products, including:

• Cold-process soaps

• Herbal shampoos

• Hair oils

• Skin-care products

• Bath and body products

• Other personal-care products

The products available on the Website may change from time to time.

2. Eligibility

By using this Website or placing an order, you confirm that:

• The information you provide is accurate and complete.

• You are legally capable of entering into a transaction under applicable law.

• You will use the Website only for lawful purposes.

• You will not use the Website for fraudulent, abusive or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, prices and other information displayed on our Website are accurate.

However, because many of our products are handmade, minor variations in colour, appearance, texture, fragrance or shape may occur between individual products or batches.

Such variations may be a natural result of the ingredients and handmade manufacturing process and do not necessarily indicate a defect.

Product photographs are intended for representation purposes. Actual product appearance may vary slightly depending on lighting, photography, display settings and manufacturing variations.

4. Ingredients and Product Use

The ingredients of our products will be listed on the relevant product page and/or product packaging, as applicable.

Customers are responsible for reading the ingredient list and product instructions before use.

If you have known allergies, sensitivities or specific skin or hair concerns, we recommend reviewing the ingredients carefully before purchasing or using a product.

Perform a patch test where appropriate before using a new personal-care product.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

5. Product Claims

Information provided on our Website regarding the benefits or characteristics of our products is intended to describe the product and its intended cosmetic/personal-care use.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition, unless expressly permitted and supported under applicable law.

Statements such as "nourishing," "cleansing," "moisturizing," "softening," "strengthening" or similar descriptions should not be interpreted as medical claims.

Individual results may vary.

6. Orders

When you place an order through our Website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

An order may be cancelled or declined in circumstances including:

• Product unavailability

• Pricing or listing errors

• Payment problems

• Incorrect customer information

• Suspected fraudulent activity

• Delivery restrictions

• Technical errors

• Circumstances beyond our reasonable control

If we cancel an order after payment has been received, any eligible refund will be processed according to our Refund and Cancellation Policy.

7. Pricing

All product prices displayed on the Website are in Indian Rupees (₹) unless otherwise specified.

We make reasonable efforts to ensure that prices displayed on the Website are accurate.

Prices may change from time to time without prior notice.

The applicable price for an order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.

Applicable taxes, shipping charges or other charges, where relevant, will be displayed during checkout.

8. Payments

Payments may be processed through third-party payment service providers.

Available payment methods may include:

• UPI

• Debit cards

• Credit cards

• Net banking

• Wallets

• Cash on Delivery, where available

• Other payment methods displayed at checkout

Payment processing may be subject to the terms and privacy policies of the applicable payment provider.

Veejam Naturals does not request your UPI PIN, card PIN or banking password through email, phone calls, WhatsApp or social media.

9. Shipping and Delivery

Orders will be processed and shipped according to our Shipping Policy.

Delivery times displayed on the Website are estimates and may vary depending on the delivery location, courier service and circumstances beyond our reasonable control.

Please ensure that your shipping address, PIN code and contact information are accurate.

For complete information regarding shipping, delivery delays, damaged packages and tracking, please refer to our Shipping Policy.

10. Cancellation, Returns and Refunds

Cancellation, return, replacement and refund requests will be handled according to our Return, Refund & Cancellation Policy.

Because our products include personal-care items such as soaps, shampoos and hair oils, certain products may not be eligible for return after opening or use for hygiene and safety reasons, subject to applicable consumer rights and law.

Customers should review the applicable policy before placing an order.

11. Damaged or Incorrect Products

If you receive a damaged, defective, leaking or incorrect product, please contact us within [48 hours / 3 days] of delivery.

You may be requested to provide:

• Order number

• Photographs of the package

• Photographs/videos of the product

• Description of the issue

We will review the matter and provide an appropriate resolution in accordance with our applicable policies and consumer rights.

12. Handmade Product Variations

Many Veejam Naturals products are handmade or produced in small batches.

Therefore, minor variations in:

• Colour

• Shape

• Texture

• Fragrance

• Thickness

• Appearance

may occur.

These variations may result from natural ingredients, environmental conditions and the handmade production process.

Such variations do not automatically constitute a manufacturing defect.

13. Storage and Product Care

Customers should store products according to the instructions provided on the product packaging or Website.

For example, certain handmade soaps may last longer when kept:

• Away from standing water

• In a dry, ventilated location

• On a suitable draining soap dish

Hair oils and shampoos should be stored according to the instructions provided on their respective packaging.

Veejam Naturals is not responsible for changes caused by improper storage or handling after delivery.

14. Allergies and Sensitivities

Our products may contain natural ingredients, botanical extracts, essential oils, fragrances, oils, butters or other ingredients that may not be suitable for everyone.

Customers are responsible for reviewing the ingredient list before use.

If you have known allergies or sensitivities, please consult an appropriate healthcare professional before using a product if necessary.

If you experience irritation, redness, itching, swelling or another adverse reaction, discontinue use.

15. Website Use

You agree not to:

• Use the Website for unlawful purposes

• Attempt to gain unauthorized access to the Website

• Interfere with the operation or security of the Website

• Upload malicious software or harmful code

• Copy or reproduce Website content without permission

• Use our Website to conduct fraudulent activities

• Misuse our branding, photographs or intellectual property

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect the Website, our business or other users.

16. Intellectual Property

Unless otherwise stated, all content on this Website belongs to or is used by Veejam Naturals with appropriate rights.

This includes:

• Brand name

• Logo

• Product photographs

• Product descriptions

• Graphics

• Website design

• Text

• Videos

• Marketing material

You may not reproduce, modify, distribute, copy, sell or commercially exploit our content without prior written permission.

17. User Reviews and Content

If you submit a review, photograph, testimonial, comment or other content to Veejam Naturals, you agree that:

• The content is truthful to the best of your knowledge.

• You have the right to submit the content.

• The content does not violate another person's rights.

• The content does not contain unlawful, abusive or misleading material.

By submitting content to us, you grant Veejam Naturals permission to use, reproduce, display or publish that content for legitimate business and promotional purposes, subject to applicable law.

If you want to use customer photographs/testimonials specifically in advertisements or social media, it is better to obtain clear consent for that particular use.

18. Third-Party Links and Services

Our Website may contain links to third-party websites or services, including payment providers, shipping companies and social-media platforms.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party services may be subject to their own terms and policies.

19. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

Please read our Privacy Policy before using the Website or placing an order.

The privacy framework applicable to Veejam Naturals should be kept aligned with India's current data-protection requirements, including the Digital Personal Data Protection Act, 2023 and the notified 2025 Rules.

20. Availability of the Website

We try to keep our Website available and functioning properly.

However, the Website may occasionally become unavailable because of:

• Maintenance

• Technical problems

• Server issues

• Internet disruptions

• Security incidents

• Updates

• Circumstances beyond our control

We do not guarantee that the Website will always be available or error-free.

21. Limitation of Liability

To the extent permitted by applicable law, Veejam Naturals shall not be responsible for losses arising from:

• Improper use of products

• Failure to follow product instructions

• Failure to review ingredients

• Improper storage of products

• Incorrect information provided by the customer

• Delays caused by third-party shipping providers

• Temporary Website interruptions

• Events beyond our reasonable control

Nothing in these Terms is intended to exclude or limit any consumer right or legal remedy that cannot lawfully be excluded or limited.

22. Force Majeure

Veejam Naturals shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including:

• Natural disasters

• Floods

• Fire

• Severe weather

• Epidemics or pandemics

• Government restrictions

• Strikes

• Transportation disruptions

• Internet or telecommunications failures

• Courier disruptions

• Other unforeseen events

23. Changes to Products and Website

We reserve the right to modify, discontinue or update products, product formulations, packaging, prices, Website content or services from time to time.

Where appropriate, changes will be reflected on the Website.

24. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the Website after changes are posted constitutes use of the Website under the updated Terms, to the extent permitted by applicable law.

25. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising in connection with the Website or purchases from Veejam Naturals shall be subject to the jurisdiction of the courts having appropriate jurisdiction over [Your City, Andhra Pradesh, India], subject to applicable consumer-protection laws and the jurisdiction available to consumers under applicable law.

26. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Veejam Naturals
Website: veejamnaturals.com
Email:veejamnaturals@gmail.com